Skip to content
Prices follow the live gold rate — every piece hallmarked and insured to your door.
8008001
العربية
U.S. DollarUSD Saudi RiyalSAR
Sahab Gold | سحاب قولد Sahab Gold | سحاب قولد

Return & exchange policy

Last updated: 11 October 2026

We want you to be confident buying gold online. This policy explains when you can return or exchange a piece and how gold price changes are handled. It applies in addition to your statutory rights under the Saudi E-Commerce Law.

1. Returns (7 days)

  • You may return an item within 7 days of delivery for any reason, provided it is unworn, undamaged, with its hallmark tag, original packaging, certificate and invoice.
  • Gold price change: for returns within this 7-day period you receive the full amount you paid for the item, whether the gold rate has gone up or down since your purchase.
  • Return shipping is free if the item is faulty or not as described; otherwise the return shipping fee shown in your account is deducted.

2. Exchanges (up to 30 days)

  • You may exchange an item within 30 days of delivery with the same Seller, in the same condition required for returns.
  • Gold price change: on exchange, the returned piece is credited at today's rate of its karat × its net weight, plus the stones value paid. The making charge of the returned piece is not credited. The new piece is charged at its current price; you pay or receive the difference.
  • Exchanges within the first 7 days are credited at the full price paid instead.

3. Items that cannot be returned

  • Made-to-order, engraved, resized or customised pieces (unless faulty).
  • Pierced earrings whose hygiene seal has been opened.
  • Bullion bars and coins once the tamper-evident packaging is opened (they can be sold back to the Seller at the current buy-back rate).

4. Faulty or incorrect items

If the karat or weight does not match the invoice, or the item is damaged on arrival, report it within 48 hours with photos. You are entitled to a full refund including shipping, or a replacement.

5. How to return

  1. Open My orders, choose the order and submit a return or exchange request (or contact support).
  2. We arrange an insured pickup or you can drop the item at the Seller's shop.
  3. The Seller inspects the item within 3 business days of receiving it.

6. Refunds

Approved refunds are made to the original payment method within 5–14 business days (card and wallet payments) or to your Sahab Gold wallet if you prefer. Cash-on-delivery orders are refunded by bank transfer to an IBAN in your name.